Expert IT support, consulting, and project work — billed in 30-minute increments so you only pay for what you need.
Services
Remote Support
Quick fixes, troubleshooting, and technical assistance delivered remotely. Most issues resolved same-day.
Onsite Support
Hands-on help at your location. Travel fee applies based on zone.
Project Work
Migrations, new setups, network upgrades, and larger scoped work. Custom quotes available for complex projects.
Rates
| Service |
Rate |
| Standard Rate |
$175/hr ($87.50/30 min) |
| User Shield Client Rate |
$100/hr ($50/30 min) |
42.86% Off for Shield Clients: Device Shield and User Shield subscribers automatically receive discounted rates on all professional services.
What's Billable?
- • Projects, migrations, and moves
- • New hardware/software setup
- • Staff training
- • Onsite visits (+ travel fee)
- • Support for Standard/Mobile/Teams users
- • Work outside your Shield plan scope
💡 Pro Tip: User Shield Pro includes unlimited Remote PC support — no hourly charges for everyday break/fix issues.
Month-to-Month Support Fee
Device Shield clients without a User Shield plan pay a $175/month support fee to access remote support at Shield client rates. This ensures priority access without an annual commitment.
Questions? Call 613.317.5583 or email info@cinntech.com
